The CEO dream

We solve CX problems
before they happen

-35%

Repeat contact

-20%

churn

30%

improve opex

TelecommunicationsAirlinesBankingInsurance
Consumer ElectronicsUtilitiesHealthcare

CQI prevents friction before it becomes a complaint, so customers don't feel the impact, trust does not erode, and relationships do not deteriorate.

The only AI platform that helps companies move from constant damage control to leading prevention at scale – where customer friction is anticipated and resolved the moment it is created.

Fix before failure happens

CQI prevents customer friction before it becomes a complaint by spotting patterns and root causes early, then enabling fixes across the entire customer base – not just case by case.

Detect the gap

Our AI CX Verified system detects the gap between company commitments and customer reality, finding broken promises and misalignments early.

Verify and prioritize

CQI combines top‑of‑the‑line AI techniques, proven use cases, and deep operational experience to verify which frictions matter most for churn, repeat contact, and OPEX.

Fix at scale

It triggers actions and structural fixes ahead of the next customers, so the same friction does not repeat across the journey.

How we do it

AI Verified CX algorithm

AI Verified CX algorithm aligning customer expressions, agent commitments, and system records to resolve misalignments Process flow arrow indicating progression to next phase

1. ALIGn

Merge CX signals (customer feedback and commitments) with operational data to detect contradictions and broken promises.

Process flow arrow indicating progression to next phase
CQI continuously monitoring customer lifecycle health with intuitive color coding for early intervention

2. MONITOR

Continuously track customer health with CQI Colors, highlighting early risk even when customers stay silent.

CQI insights feeding directly to operational teams driving continuous improvement across workforce, processes, and systems CQI insights feeding directly to operational teams driving continuous improvement across workforce, processes, and systems

3. IMPROVE

Route insights directly to operations, care, and product teams so they can fix root causes and automate preventive actions.

NPS measures opinions once.

CQI color-coding system continuously assesses customer health, providing early indication of risks even when customers remain silent.

An AI-driven platform that identifies potential risks before they happen

CQI Index establishes the basis for the most precise customer lifecycle health.

POC approach

From interactions we identify frictions
and produce actionable outputs.

POC approach: Identifying frictions from customer interactions
POC approach: Analyzing customer interaction data to detect friction points POC approach: Analyzing customer interaction data to detect friction points
POC approach: Processing verified CX signals from multiple data sources
POC approach: Generating actionable insights for operational teams POC approach: Generating actionable insights for operational teams
POC approach: Delivering predictive customer health indicators
POC approach: Continuous monitoring and improvement cycle
POC approach: Continuous monitoring and improvement cycle POC approach: Continuous monitoring and improvement cycle

In a 2‑week Proof of Concept, CQI ingests your interaction and operational data, flags friction patterns, and delivers a prioritized list of actions with quantified impact.

You keep your current tools; CQI sits on top to validate and enhance them.

the solution

From disconnected
view to AI Verified CX.

CQI is an AI-powered SaaS platform that fuses customer voice with operational truth into a single, verified view of reality, enabling companies to anticipate, validate, and resolve friction before it impacts customers and results.

CONTACT US

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